Diagnostics, stabilization, optimization, automation. One framework, four phases, applied across FMCG, legal, and industrial operations for over a decade.
Skip a phase and the next one fails. Quietly, and a quarter later. The order is the framework, not a menu.
Two weeks measuring where the operation is bleeding margin, time, or trust. One ranked report. Most engagements stop here for a quarter — the diagnosis itself is sometimes enough.
Stop the bleed before any change is asked of the team. Standard work, quality gates at the handoffs that fail most often, a daily cadence the team will actually run.
Lean and quality-management tools applied where the diagnostics said it would matter. Not everywhere. Most engagements pay for themselves in this phase, inside two to four weeks.
Hand the boring parts to a system. Only what survived the prior three phases is worth automating. The aim is fewer humans on the boring parts of a business that already works.
Boutique law practice. Twelve months from first diagnosis to an eight-fold change in profit. The work was not in the law — it was in intake, the matter ledger, the partner-time accounting, and the way clients were re-engaged after the case closed. Every change structural; nothing required new headcount.
Solid-wood furniture producer. Quality management system designed, documented, and through external audit inside a single fiscal year — without halting production. The output is a plant that holds the line on tolerance, on lot tracing, and on customer commitments whether the head of operations is in the building or on holiday.
Eight stabilization workstreams, run in parallel, on an operation growing faster than its processes. The business was not broken — it was running on the founder's calendar, and the founder was running out of calendar. The post-engagement state did not need her in any single decision.
Every engagement starts with the same 60-minute diagnosis. The shape comes from what it surfaces — not from a pitch.
Try the practice.
One ranked root-cause shortlist on the single problem that's costing you the most. Credited toward any engagement that follows.
Defined objective, measured endpoint.
A scoped engagement on the highest-value problem the diagnosis surfaced. Profit lift typically visible inside two to four weeks.
Operating partner.
A quarterly retainer for operations going through a transformation. Weekly cadence, decision-rights coaching, recurring leadership review.
Every engagement starts with the same hour. The diagnosis tells us — and tells you — the right shape from there.
Book the diagnosis↗
Managerial consultant in organizational development, lean, and quality management. Built and ran lean and quality systems inside IKEA, Ford, Magna, and other industry leaders for over a decade before founding Center QOD.
One hour. One specific problem. One ranked root-cause shortlist and a first action you can run inside two weeks. Session fee credits against any further engagement.